Returns and complaints.
What to do if a bottle arrives damaged, if a wine is faulty, or if you want to return an order.
Last updated: October 1, 2026
Sample text for a demo website.
Damaged parcels
If a parcel arrives damaged, note it with the courier or let us know within 24 hours, with a photo of the package. We replace damaged bottles at our own cost.
Faulty wine
If a wine is faulty — corked, for example — email us at vinarija@example.com within 30 days. We will replace the bottle with the same wine or refund you.
Returns without a reason
- You have 14 days from delivery.
- Bottles must be unopened, with the capsule and label intact.
- Return shipping is paid by the customer.
- We refund you within 14 days of receiving the returned bottles.